Posted 09.06.2020

Motability Operations is resuming operational activities in accordance with the government timeline for easing COVID-19 restrictions.

Currently handover and new application activity is resuming in phases as they collect cars handed back before or during lockdown and mfldirect sales return to a sustainable level.

On Tuesday 9th June – dealers in England and Northern Ireland will be able to progress applications from ‘Pending’ to ‘Insurance’. Dealers should contact the customer to arrange a time for handover and update the Confirmed Delivery Date in OLA. It's important the CDD you enter is accurate to protect the customers lease extension and provide them with continuous insurance cover. Please note, the four-day-rule will continue to apply. V

Unfortunately at this stage they are still unable to accept applications from new customers wishing to join the Scheme as they work through our backlog of existing customer orders.

Read more about the Coronavirus dealer statement and FAQs.