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Information And Advice

Disability Action Update: Closure of Information and Advice Service in Belfast

From Thursday 31 August Disability Action will no longer be able to provide an information and advice service through our Belfast office (no other services are impacted).  Due to a range of funding cuts and failure to identify additional sources of funding the Board and Chief Executive have had to take the difficult decision to close the service.

The Disability Resource Centre in Carrickfergus is unaffected.

Our Dungannon office will continue to provide a reduced service until the end of March. 

Referrals should only be made to Carrickfergus and Dungannon if the person is living in that area.

We understand that this is a difficult time to be closing the information and advice service, particularly with the changes to welfare benefits. 

The Welfare Changes Freephone Helpline is available for those seeking support with changes to benefits. 
They can be contacted on 0808 802 0020 or by email:

This service (provided by CAB, Advice NI and Law Centre NI) can offer free and independent advice on DLA, Personal Independence Payment, Employment Support Allowance, Housing Benefit and Universal Credit.

For other areas that you may require advice on you should contact your local advice agency.  You can use the Advice NI website to find a local agency - or use the CAB Website to find your nearest CAB -

Disability Action’s Information and Policy Unit provides specialist information and advice on disability issues. We provide our services to a range of groups including people with disabilities, carers, statutory and voluntary organisations. We also contribute to the debate on public policy and disabled people by contributing to government consultations, networking with statutory bodies and facilitating responses to government policy from disability organisations and individual disabled people.

Information Officers can offer assistance on entitlement to benefits including better-of calculations and form filling. They also advise and provide information on issues such as housing, assistance from Social Services, aids and adaptations to housing and legislation such as Disability Discrimination Act. Over the past year we have dealt with more than 22,000 enquires covering the above issues. The information team also works closely with other statutory and voluntary agencies and can signpost and make referrals to these agencies where necessary.

The information service strives to be as accessible as possible. We can be contacted by telephone, textphone, letter, fax, email, or an appointment can be arranged to meet with an Information Officer for more complex cases.

The Information Unit produces a number of publications including fact sheets and a news sheet. The team deals with approximately 2,000 enquiries per month ranging from benefit queries to aids and adaptations. We contribute to the debate on public policy and its impact on disabled people and coordinate responses to public policy consultation exercises.

Information and Policy is available through our Dungannon and Carrickfergus offices.

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